CUSTOMER CARE

Belles Fleurs by Shon is committed to ensuring that we guarantee your satisfaction with every order that is purchased. If you are not satisfied, with our arrangements, we will send a replacement of equal value or promptly take the appropriate action. All you would need to do is notify us within 5 days of receipt of your order. You may email or call us with any questions. 

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Same Day Delivery: For same day delivery M-S, we ask that you place an order before 3pm that day. 

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No One is Home: If the recipient is not home during the time of delivery, our delivery person will leave the arrangement at the door. We will also take a picture of the delivery so that it will be available upon request.

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Cancellations: We are unable to cancel or change orders that are already in process to be arranged/delivered. To cancel an order that has not been processed, please call 803-361-1310 and someone will assist you.

 

Incorrect address: If an incorrect address is provided and delivery was attempted, there will be a $55 fee associated for corrections. Belles Fleurs by Shon is not responsible for deliveries made from customers submitting incorrect addresses.  

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Holiday Hours: Our hours of delivery may change during major holidays. To help ensure that you receive an on-time delivery, we ask that you place your orders at least 24 hours in advance to the holidays listed below:

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• Valentine's Day

• Easter

• Mother's day

• Father's Day

• Labor Day

• Christmas 

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